Responsible for various stages of conflict resolution, expedite the resolution of customer problems and complaints to maximize satisfaction.
Maintains a positive and friendly company image by acting as the first line of contact to visitors, customers, and vendors in person, online, and via telephone at Cash & Carry.
Strong organizational skills, ability to multi task
Ability to create a positive atmosphere
Sets priorities, manage own time and workload and meet deadlines in fast paced and high pressure environment
Someone with an excellent ability to problem solve
Excellent written and verbal communication skills
Supply management with reports of customer needs, problems, interests, competitive activities, and potential for new products and services by getting feedback from customers
Pitches ideas for improving customer care, makes recommendations to management to improve customer experience